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FAQs

Who is Karndean International?
Simply put, we are the leading manufacturer of luxury vinyl flooring. Our goal is to replicate natural flooring to the highest degree of realism at an affordable price.   To find out more about Karndean and our exceptional products, visit the company page.

What is Karndean made of?
Karndean flooring is made of part recycled PVC with high quality plasticizers. This material enables us to create a realistic textured surface, for a beautiful, natural effect that is easier to maintain.

Will a Karndean floor be slippery?
As with most smooth floor coverings, water and other liquids can make it slippery. Karndean floors are designed to be slip resistant. But it is always best to clean up any spillages straight away, and keep the floor dry.

What is the difference between each of the Karndean ranges?
Each of our six product ranges has a different wear layer.

Range	Wear layer (in mm)
Knight-Tile	12 mil [0.3 mm] wear layer
Michelangelo	20 mil [0.55 mm] wear layer
Renoir	20 mil [0.55 mm] wear layer
Van Gogh	20 mil [0.55 mm] wear layer
Da Vinci	30 mil [0.7 mm] wear layer (bevelled edges)
Art Select	30 mil [0.7 mm] wear layer (bevelled edges)

What is the difference between a metallic strip, feature strip and design strip?
There are several main differences between Karndean strips:

Metallic strip – these can be used in standard borders and features, and come in sizes of 3mm,  10mm, and 30mm.
Feature strip – available in six colors, these 5mm wide strips are commonly used on tile floors to give the natural effect of grout lines, but can also complement wood planks.
Design strips – these are strips cut from another tile or wood plank. They come in 3mm, 10mm, and 30mm.

Added between tiles and wood planks, our strips can give the impression of grouting for a natural effect, and a contemporary look and feel to your home.

For more information please visit our design components page.

What are standard, tramline and keyline borders?

Standard border – a patterned border designed to enhance tile and wood plank floors. Karndean have selected an assortment of decorative border options to accompany all of our ranges.
Keyline border – single strips that can be added to the frame of your floor. Keyline borders are available in 3mm, 10mm, and 30mm and can be used with metallic and design strips.
Tramline border – a simple and affordable way of creating decorative framing for your room or floor. They can be created using a combination of feature strips, metallic strips and design strips for a range of effects.
 
For help choosing the right border for you, why not visit your local flooring specialist Or you can try our fully interactive design program, Floorstyle, built to bring your design ideas to life.

Download your free copy of Floorstyle here.

Can I install Karndean myself?
Karndean is not a DIY product. Your local retailer will provide an installation service – or will be able to recommend someone who can.

How do I get Karndean professionally installed?
Your local retailer will provide you with this service – or will be able to recommend a flooring installer. Karndean is not a DIY product, so we would advise that you do not install the floor yourself unless you are an experienced luxury vinyl floor installer.

Is there anything I need to do before the floor is laid?
Prior to laying Karndean, products must acclimatize to room temperature. Remove material from packaging, spread out and allow to condition in the room where installation is to take place.  Temperature must remain a constant temperature of 65 - 86°F for a period of 24 - 48 hours prior to installation. This temperature should be maintained during installation and for a 24 - 48 hour period after installation.

Where can Karndean be laid in my home?
Karndean flooring is perfect for any room of the house, from the bathroom to kitchen, bedroom to living room, basement to sun room. Take a look at our gallery for ideas and inspiration.

Can Karndean be laid in a sun room?
Yes, it is possible to install Karndean in sun rooms.

Can Karndean be laid over under-floor heating?
Yes, for more advice please consult your flooring contractor.

Is Karndean suitable for use on walls or ceilings?
No. Karndean is designed as a floor covering.

Can Karndean be laid outside?
No, Karndean is not suitable for outside use.

Can I use Karndean next to a oven/stove or an open fire?
Yes, but the vinyl flooring should not come in direct contact with the hot surface of the stove or fire place. Karndean will burn if flames or a spark lands on the vinyl.

Can I use Karndean in front of patio doors / floor to ceiling windows
Yes you can.

What are the correct room conditions for installation?
The room should be a constant temperature of between 65 - 85°F, for 24 - 48 hours prior to installing, during the installation, and for 24 - 48 hours after installation.

Where can I buy Karndean?
Karndean is available from our network of flooring specialists across the country. Why not find your nearest retailer now, or call 1-800-266-4343.

Can you provide me with a price list?
We do not operate Recommended Retailer prices, though prices are very similar from retailer to retailer. To find out how much a Karndean floor costs, please speak to your nearest retailer.

Where can I buy extra cleaning products?
You can buy more cleaning products from any Karndean retailer.

Should I buy Karndean over the internet?
We definitely recommend speaking to one of our flooring specialists, rather than buying our flooring over the internet. Our retailers are flooring professionals who understand our products. It is vital that your Karndean flooring is professionally installed, in order to maintain your warranty. Purchasing Karndean over the internet would be at your own risk. Why not find your nearest retailer now, or speak to our friendly Sales team on 1-800-266-4343.

The floor has been laid. Now what?
Now that your floor is installed, do not wash it for 24 hours.

To get the best from your floor we advise that you follow the Karndean cleaning and maintenance system. Karndean floors are hardwearing and, like all vinyl products, regular maintenance will enhance the beauty, durability and natural effect.

We recommend ordering a ‘Clean Start' kit with your new Karndean floor. You can order extra bottles of each cleaning product from your retailer.

How soon after installation can the floor be cleaned?
The floor should not be washed for 24 hours after being installed.

Why is it important for me to use Karndean’s cleaning and maintenance products?
Some cleaning products contain agents that can damage the floor. For best results we recommend the use of Karndean’s cleaning and maintenance products (Karndean Stripper, Dim Glow & Routine cleaner) as they have chemically designed specifically for our floors. 

Where can I buy Karndean cleaning and maintenance products?
Cleaning and maintenance products can be bought through your local Karndean retailer.

Can spilt liquids seep through tile edges?
Your floor should have been installed tightly – so that no spillages seep through tile edges or custom cuts. To avoid slippery surfaces, any spills should be cleaned up straight away.

What floor mat can I use on a Karndean Floor?
Certain types of rubber back mats may stain the floor. To be sure you are using the correct mat please seek advice from your supplier. 

How do I remove scratches?
If Karndean Dim Glow has been applied after the floor was laid, light scratches can be removed by simply removing the Karndean Dim Glow using the Basic Stripper, wipe off the residue with a mop and rinse thoroughly with clean water. You can then re-apply your Dim Glow.

I have small white spots appearing on my floor. What should I do?
White spots are usually as a result of water not being wiped up from Dim Glowed floor – especially in bathrooms. Simply remove the Karndean Dim Glow using the Basic Stripper, wipe off the residue with a mop and rinse thoroughly with clean water. You can then re-apply your Dim Glow.

How should I protect my Karndean floor against furniture?
Simply by putting felt pads under the feet of your furniture, you can avoid table and chair legs scratching your Karndean floor. These are available in the Clean Start kit.

What should I use to clean my Karndean floor?
We advise that you use Karndean Routine Cleaner to clean your floor, as some cleaning products contain agents that can damage the floor. Take a look at our cleaning and maintenance guide here.

How should I clean spillages?
Mop up spillages as soon as possible with the Karndean routine cleaner.

How do I remove black scuff marks from my floor?
Dilute a small amount of Karndean Basic Stripper in some water. Use a moistened cloth (or a non-abrasive nylon scouring pad for persistent marks) with the diluted solution.

Will Karndean stain?
Most common stains will not affect a Karndean floor. However there are agents that can stain – such as solvent based liquids. The use of Karndean Dim Glow will provide some protection against this type of damage.

Can Karndean be used on stairs?
Yes it can. The front edge of each step will need to be finished off with compatible stair nosings. But your supplier will be able to give you all the information and advice you need.

Is Karndean suitable for a walk in shower?
No, Karndean is not suitable for showers.

Where can I get a free sample or brochure?
Order your free samples or brochure or call the consumer enquires line on 1-800-266-4343.

Got another question?
If you need more information about any aspect of Karndean International, please contact us on 1-800-266-4343 or email us with your query and we’ll be happy to help.